Spin Magic-Stay Bright!
Fortune Rewards Awareness.
The Videoslots Casino Terms And Conditions explain how to sign up for an account, play certain games, make deposits and withdrawals, and use bonuses. Before asking for a payout, make sure you meet the age and residency requirements for Canada, prove who you are, and make sure your C$ come from a legal source. You agree to follow any game and payment limits, promotional wagering requirements, and other rules that may be in place for your Canadian when you play.
If you want to play at Videoslots, you must be able to legally gamble and agree to be bound by the terms. For the most part, this means that you are at least the minimum age in your area and are only using the site for fun and not for work or for someone else. You promise that the information you give is correct and up to date when you sign up.
The casino may limit your access to your account if the information in it seems wrong, duplicate, or connected to another profile. Using both self-declared data and compliance checks, we figure out who can register and play. Access to some services, games, or payments may be limited or denied if you are in a restricted area or if your Canadian creates extra regulatory barriers.
When asked, you must be able to prove that you are old enough to gamble legally in your area. You must use your real name when you sign up and only have one account. You shouldn't try to get around geo-blocking, IP checks, or other restrictions that are set by your country.
You can only use payment methods that are registered to you and are linked to your personal information. Your eligibility might change if you move or go on a trip. For instance, if you log in from Canada, you might be asked to confirm your current address before withdrawals are approved, and you might also be subject to extra checks.
Important: If you sign up or play from a country that doesn't allow it, the casino can take away your bonuses, promotional winnings, and withdrawals, even if you've already played. You are responsible for keeping your account safe. If you use a shared device, don't share your password.
If you think someone else got into your account without your permission, contact support right away and stop playing until the account is safe. Individuals, households, and shared spaces usually can only have one account. If someone uses more than one account to get too many welcome offers or to break the rules, that can be seen as a breach.
If the casino finds duplicate accounts, it may close the accounts and not pay out bonus winnings. In order to keep the account legal, you may be asked to prove who you are, where you live, and that you own the payment before a withdrawal is made. Sometimes, the casino may also ask for proof when there is an unusually high amount of activity or when the total amount of withdrawals is more than 2,000 C$.
Country restrictions can change how you can deposit and withdraw money, which games you can play, and the highest limits you can set. You might be able to deposit as little as C$10, but you might not be able to withdraw until your eligibility is checked and any country-specific requirements are met.
When you sign up for Videoslots Casino, you agree that the information you give is correct, up to date, and yours. Those who register are only allowed to play as one person at a time. This means that only one account can be used by a person, household, IP address, or device.
The information in your account, like your full name, date of birth, and home address, should match who you are legally. It is your responsibility to promptly update your personal information if it changes, as mistakes can cause withdrawals of 100 C$ or more to be held up and may lead to extra checks.
Dates and times of KYC checks: KYC (Know Your Customer) checks are used to make sure that a person is who they say they are, that they are of legal age, and that their payment activity is real. Videoslots may ask for verification when you sign up, before your first withdrawal, after deposits of 500 C$ or more, or whenever account activity needs extra verification, such as when you use multiple payment methods, login in strange ways, or there are concerns about responsible gaming.
If asked, you must send documents within the time frame given in emails or notifications about your account. Not providing sufficient proof can lead to delays in withdrawals, transaction reversals (if allowed), account restrictions, or even account closure.
If you want to make sure you are who you say you are and that you are the right age to make a withdrawal of C$100 or more, commonly verification is asked for. To make sure you own a payment method that is used to make deposits of 50 C$ or more. For players in Canada or with Canadian, higher-risk checks are needed to meet legal and anti-fraud requirements. So that bonus-related play can only be linked to one real player profile.
Important: your account may be limited until the verification process is finished. Until the documents are approved, this could mean limiting withdrawals or turning off some payment options.
Proof of identity: a clear photo or scan of a valid government-issued document, like a passport or national ID The documents you need depend on your situation and the method of payment you use. You must be able to see all the corners and read the small print.
A utility bill or official letter is an example of a recent document that shows your name and current address. It has to be the same address that's on your account. Proof that you own the payment method used is called payment method verification.
For cards, this could be a picture that hides sensitive information; for other methods, it could be a screenshot or statement that shows your name and important transaction information. If it applies, the source of funds: proof of how you pay for your gameplay, especially after 2,000 C$ worth of activity or when required by compliance rules.
Allegedly submitted files must be real and have not been changed in any way. You might be asked to resubmit images if they are blurry, cut off, or missing important details. This can make the processing time for withdrawals like C$300 longer.
Use your legal name exactly as it appears on your ID when you register to avoid delays in verification. In your account profile and documents, make sure that your address is correct and complete. You should upload high-resolution pictures that were taken in good lighting and don't have any glare or fingers moving around in them.
If someone asks you to hide sensitive information, only hide what they tell you to. Keep your name, partial numbers, and transaction references visible as needed. Videoslots may ask for more paperwork in certain situations, like when your personal information changes, your payment checks fail, or you try to deposit money more than once.
Deposits of 50 C$ and withdrawals of 500 C$ can continue smoothly if the requested information is given quickly.
New players can get a welcome bonus that gives them extra play time, but there are rules about when they can cash out. There are two important terms: the maximum cashout and the wagering requirements. The wagering requirements tell you how much you have to bet before you can cash out your winnings. Check out the bonus panel and the terms of any offer before you claim it.
If you deposit C$100 instead of C$50, for example, the bonus amount and the number of times you need to wager it can change. Your bonus and sometimes your deposit must be wagered a certain number of times before you can cash out. You would have to make bets worth a total of C$3500 before you can cash out a C$100 bonus.
When you play some promotions, you have to wager the deposit plus the bonus amount 35 times. For example, if you deposit 100 dollars and get a 100-dollar bonus, you would have to wager 7000 dollars. To avoid surprises, make sure you know which base is used in the terms of your Welcome Bonus.
Bonus-only wagering means that the wagering is based only on the bonus amount you receive. Wagering is based on both the amount you deposit and the amount of your bonus. Some offers may have more than one set of rules. For instance, the wagering requirements for the cash bonus and the bonus spins may be different.
The amount of game contribution can also change how fast you finish betting. At many casinos, slots count for 100% of the money, but some table games may only count for a small portion or not at all. If you want to quickly clear your wagering requirements, stick to slots that count and don't jump to high bets that might go over the bonus stake limits.
Maximum Cashout: The maximum cashout tells you how much of your winnings from bonus funds you can take out. If the maximum cashout amount for your Welcome Bonus is (_sc1_)5000 and your bonus play earns you a balance that can be credited with (_sc1_)8000, the most you can withdraw from the bonus portion may be (_sc1_)5000, with any extra money taken out according to the bonus rules.
Your bonus money, not the money you deposited, is usually tied to the maximum cashout amount. This is why it's important to know if winnings are bonus winnings until the wagering requirements are met. Look for welcome offers with higher caps or where the maximum cashout is shown as a multiple of the bonus amount, like up to 10x the bonus. Then, see how that works with the deposit size you want to make, like (_sc1_)200.
Regular offers and promo codes are meant to make your play more valuable, but they only work if you enter them correctly and within the time limit given. A code must be used during the action that it applies to (for example, when making a deposit), unless the promotion says otherwise. It cannot be added after the fact.
Before you opt in, you should always check the promotion page itself, as key terms can be different between deals. There will be a cap on the bonus amount (for example, bonus up to (_sc1_)200) even if you deposit more than the minimum amount required by the offer.
How Ordinary Offers and Promo Codes Usually Work: Depending on the rules of the campaign, promo codes may only be used once by each customer, device, household, or payment method. Due to local laws and license requirements, availability may change if you are in (_sc0_) or a different (_sc2_).
Permanent promotions can include free spins, cashback, tournaments, deposit bonuses, and rewards for being a loyal customer. If you get a bonus, it will say which games count, how long you have to use it, and what requirements you must meet before you can cash out.
If there is wagering, it is usually done on the bonus itself, but sometimes it is done on both the bonus and the deposit, depending on the terms of the offer. In order to get some promotions, like (_sc1_)20, you need to enter a promo code, while for others, you just need to click "I agree" to get them.
Period of validity: You usually have a certain amount of time to use bonuses and free spins before they expire. As for game contributions, depending on the offer, some games may give 100%, while others may give less or nothing at all. The most that can be turned into cash from a bonus is limited by some offers, such as up to C$500.
Some casinos may take away your bonus and any winnings that come with it if you try to withdraw before meeting the requirements. They may also change the terms of your withdrawal request. If there is a maximum bet rule for a promotion while the bonus is active, going over it can mean losing bonus-related winnings.
Important: Promo codes can only be used by the account holder and can't be given to anyone else. If you don't follow the rules of the promotion and share codes with other people or use third-party code lists, the offer could be turned down.
Policy on Bonus Abuse: The casino keeps an eye on promotional activity to make sure offers are used the right way and to protect fair play. Bonus abuse is any action that is done to get an unfair edge from promotions instead of playing the game normally.
In accordance with the Terms and Conditions, if the casino finds evidence of questionable behavior, it may refuse to give bonuses or pay out winnings related to bonuses. In the worst cases, it may also limit promotions or even close the account.
Making or using more than one account to get the same offer can be seen as abuse, even if each account deposits C$10. Using promotions with other people, like sharing accounts or making alternate deposits to get rewards, is called collusion or coordinated play.
Abusing known software or feature bugs to lower the risk of a game while still getting bonus money is called game manipulation. Irregular betting patterns, like placing very low-risk bets to meet wagering requirements or switching between high and low stakes in a way that looks like it's meant to get around bonus rules.
Avoiding verification means trying to cash out bonus winnings while giving false or inconsistent information about your identity or payment. If bonus abuse is suspected, you may be asked to go through extra checks before a withdrawal is processed. This is especially true for bigger requests like withdrawing C$500 or more.
Follow the rules of each promotion carefully, use only one account, and talk to support before you play if any of the terms aren't clear.
Videoslots gives you a number of deposit options, all of which are designed to be quick at the cashier and easy to keep track of in your transaction history. The choices you have may be different depending on your Canada, the bank you choose, and internal risk checks. Check the payment method is in your own name and can be used for both deposits and withdrawals before you make a deposit.
Videoslots may ask for an extra withdrawal option to be added after a successful deposit if a method doesn't support payouts.
Methods of Deposit Accepted and Minimum Deposit: Bank cards, online banking, and some e-wallet services are common ways to make deposits, as long as they are supported. Before you confirm the payment, the cashier will show you the minimum deposit. The minimum deposit may be different for each method of payment. Usually, the least amount of money you need to deposit is at least C$10. For some methods, it may be C$20 or more, depending on the costs of processing and the amount of money available in your area.
| Method Type | Common Minimum Deposit |
|---|---|
| Bank card | Instant to a few minutes deposit C$10 |
| Online banking | Instant to a few minutes deposit C$10 |
| E-wallet (where available) | Instant deposit C$20 |
The cashier's clear limits always take precedence. This method will automatically reject your deposit if it is less than the minimum amount allowed or more than the maximum amount allowed. You must use a payment method that is registered to you and matches your account information and, if necessary, your Canadian documentation when making a deposit.
Multiple small deposits that are made to get around limits can be stopped, even if each deposit is at least C$10. If you dispute a chargeback or chargeback, your account may be limited until the balance and any costs are paid in full.
When will the money go into your account? It takes seconds for most deposits to go through. The funds might not show up until authorization is finished if a transaction is still being processed by your provider.
There should be no problems with contacting support if a deposit shows up as completed at the provider but not at the casino after a reasonable amount of time. VideoSlots can check the security of deposits and ask for more proof when necessary. Sometimes, funds may be held until checks are finished. This is usually the case for big transactions like depositing C$500 or seeing strange patterns of activity.
Reversed and duplicated transactions: If a deposit is later rejected by the payment provider, reversed, or duplicated, the corresponding amount may be taken away from your casino balance. Using the compromised funds to play games could result in a negative balance in the account, which needs to be fixed before any more withdrawals can be made.
The conditions for withdrawals tell you how quickly your cashout is processed, what fees may apply, and what can temporarily hold up a request. By knowing these things, you can easily plan when you will get 100 C$, 500 C$, or a bigger withdrawal. Payment method, account status, and security checks can all change the times given.
The casino may also handle withdrawals in groups, and if there is a problem with the account information, the request may be held up until the problem is fixed. Withdrawals usually go through two steps: internal processing and the payment provider's payout time.
Processing time inside the company may be longer if this is your first cashout, if you recently changed your banking information, or if a compliance check is initiated. When an account is fully verified, withdrawals of 100 C$ to 300 C$ may go through faster for many players.
Bigger cashouts, like 1,000 C$ or more, may need extra checks, especially if the casino needs to confirm where the money is coming from or show that recent activity has been verified. Things that can make processing take longer are not having proof of identity or missing documents that were asked for during KYC checks.
The name of the person who holds the payment method does not match your account information. Large withdrawal amounts, like C$2,000 or more, that lead to extra security measures. The requests were sent during busy times or outside of normal business hours.
Applied for and received bonuses that still have wagering or withdrawal limits in place. Tip: Make sure the information in your profile is always the same, and if asked, send straight documents. Getting 250 C$ today and 250 C$ later will be faster because of this.
A typical payout scenario is that you ask to withdraw money (for example, "withdraw 500 C$"). As checks and internal approvals are made, the casino marks it as "pending." It changes to processed or paid once it has been approved. The payment provider sends the money to the method you chose.
Rates and Fees: Withdrawal fees are different for each payment method and, in some cases, each banking route. With some methods, the casino may not charge a fee to make a withdrawal, but with others, they may. If there is a fee, it is usually taken out of the total payout.
This means that a 200 C$ withdrawal could end up with a net amount less than 200 C$. Watch out for situations that could lead to extra fees, like asking for several small withdrawals of 50 C$ instead of one large request for 250 C$, or picking an international transfer option where banks outside the casino may charge fees.
What "Pending Requests" Mean and How to Fix Them A "pending withdrawal" is not the same thing as being turned down. This means that your request is being reviewed and may need more information or approval.
If you're waiting longer than expected for your 300 C$ cashout, the most common reasons are that your documents need to be checked, your payment information isn't correct, or you need to use the same method that you used to deposit.
Make sure that your name, date of birth, and address match the ones on your documents and payment method to quickly clear a pending withdrawal. As soon as you are asked to, upload the verification files and make sure the images can be read.
Before using a different method, check to see if you have to withdraw to the original deposit method. Don't send a new request right away after canceling an old one; making changes too many times can reset the processing time.
If you asked for a 1,500 C$ cashout and it's still being processed because of verification, completing KYC usually lets the casino keep going without you having to resubmit the request. When you play from Canada, you may have to go through extra regulatory checks. Players from certain Canadian may also have to show more compliance documents, depending on the rules and how your money is sent.
Videoslots uses limits on withdrawals and speeds to keep payments safe, follow licensing rules, and make sure that payment channels are used fairly. If you want to withdraw C$100 or more, you should check these limits first because they can change based on the withdrawal method you choose and the status of your account.
You can set payment limits and player spend limits to better manage your game play. Setting clear rules ahead of time can help you stay in control without getting in the way of your fun if you're planning longer sessions or higher stakes.
How limits on withdrawals work: Limits on withdrawals usually say how much you can cash out in a certain amount of time, like per transaction, per day, or per week. In some cases, you may also be limited in how many withdrawals you can make in a certain amount of time, even if each request is for a smaller amount, like C$50.
Velocity limits control how often and quickly transactions happen. For example, they control how many withdrawal requests you can make in a short amount of time or how often you can move money between your account and a payment method.
If you try to make multiple cashout requests at the same time, the system might make you wait before you can make another request. It is common to ask for a smaller amount, like C$300 instead of C$600, if the amount you want to withdraw is higher than the current limit. This way, you can schedule more withdrawals at the right time.
Things like the payment method you choose and how it works can change your limits. Your verification status—accounts that haven't been checked out yet may be limited until they are. This can temporarily slow down or stop withdrawals while security checks look for strange activity. Your location in Canada determines the rules that apply to you.
When you request withdrawals, make sure that the payment method matches the way you made the deposit as much as possible, and don't send multiple requests at the same time, like two C$200 requests in the same minute. This will make the payout process go more smoothly.
Be aware that you might not be able to make a withdrawal until you meet the wagering requirements for your bonus. For example, you might not be able to take out C$150 from bonus-linked funds until the rest of the playthrough is done.
Set limits on how much a player can spend and access Videoslots. It is easy to use these tools, and they work well to keep you from spending too much, especially when playing with higher volatility or when you are trying to chase losses.
You can set deposit limits, like C$100 per day or C$500 per week, to limit the most you can deposit in a certain amount of time. Loss limits tell you how much of a net loss you can have, like C$200 in 7 days. Wager limits tell you how much you can bet in total, like C$300 per day.
Limits on sessions: Set a time limit for play time and be notified when it's almost up. Time-out means to leave the casino for a certain amount of time and relax. You can self-exclude by blocking access for a longer time when you need to stop for good.
Some limits may go into effect right away after they are set, but most increases don't happen until after a "cooling-off" period. Lowering a limit from C$500 to C$200 usually takes effect right away, so if you need to tighten your controls right away, you can do that.
When you play slots and jackpot games at Videoslots Casino, each bet is handled according to the rules of the game, the provider's rules, and the casino's Terms. When you can cancel a bet, how jackpot prizes are given out, and how much your slot play counts toward any wagering requirements are all affected by this.
Open the game information panel and check important details like volatility, paylines, bonus features, and any special restrictions before putting real money on a new game (C$100 or more). With these details and the casino's standard rules, you can figure out what kinds of games you can play and what kinds you can't.
Slot Games and Wagering: Slot games usually count toward wagering, but this can change depending on the game, the provider, or the promotion. In some cases, games may not count at all, or they may only count at a lower rate. You will have to wager more on a slot with reduced contribution to get the same bonus as on a slot with full contribution.
You usually figure out your contribution based on how much you've bet. For instance, if a promotion says that you have to bet 20 times a C$50 bonus, the base goal is C$1000. If a certain slot only contributes 50%, then betting C$1000 on that slot might only count as C$500 toward the requirement. This means you would need to play more eligible games to finish.
Remember that bets are usually based on stakes, not net losses. It doesn't matter if you win or lose an eligible bet as long as the game and stake size follow the rules of the promotion. Often, slot wagering is limited because the game isn't eligible for the promotion or doesn't contribute much to it.
Whilst a bonus is active, the maximum bet rules are broken. Mixed balances are used to play, which is against the rules of the promotion. The game is known for having high RTP features or bonus-buy mechanics that are limited by the offer.
Conditions for the Jackpot and How the Prizes Are Given Out: Jackpot slots can have fixed jackpots, network jackpots that grow over time, or local jackpots that are funded by a portion of the bets. If you want to know how the jackpot starts, how much it is, and how to pay out, you can look at the jackpot rules inside the game.
Each spin in a lot of progressive systems adds a very small amount to the pool. The provider decides how much each spin adds and how the trigger works. Once the game round is confirmed by the provider and accepted by the casino system, jackpot wins are usually added to your account.
If you win the jackpot while using a bonus, the promotion may affect how much you get paid out and whether you can cash it out. For example, if a bonus has a maximum cashout amount, winnings over that amount may be lowered, even if the jackpot was really won. Before playing jackpot games with a bonus balance, you should always check the promotion's cap.
Sometimes, when a game doesn't work right or there are problems with communication, the casino may need to validate the round. A lot of the time, the network controller makes the final decision when a progressive jackpot is shared between several operators.
As of now, the jackpot amount shown is just for information; it may change in real time as the round goes on.
Void Bets: When a Spin Can Be Canceled: A "void bet" means that the bet is canceled and the stake is returned, usually because it's not possible to be sure of the outcome. Instant-settlement games like slots are common, but voids can happen if a round is stopped or the result is not recorded correctly.
Game or provider error that changes the outcome, like a messed-up round or feature failure, are common situations that can lead to a void bet. Loss of connection during a spin makes it impossible to confirm the status of the round.
There may be system errors, maintenance, or slow responses from the game servers that cause transactions to be duplicated or left unfinished. Regulatory or integrity actions that require the casino to throw out affected rounds.
A stake is usually returned to the same balance it came from if a bet is thrown out. If you used bonus money to make a C$10 spin, the amount you get back usually goes back to your bonus money under the same conditions.
If a round is only interrupted and not thrown out, the game will often restore the unfinished round the next time you open it. This makes sure that the original outcome is settled instead of being thrown out.
Keep track of your game history and transactions for longer sessions to keep your play safe, especially if you bet C$200 or more on jackpot games. If you think a round was settled wrong, you should contact support with the name of the game, an estimate of the time, and the amount you bet so that the provider log can be checked.
How much you can deposit depends on the payment method you choose, the currency you use, and how your account is set up. Just before you confirm, the cashier shows you the exact minimum and maximum. Setting deposit limits in your Responsible Gaming settings will give you more control if you want it. Once limits are set, they can be raised after the required cooling-off period.
Ask your account's cashier to make a withdrawal, then pick a method that works for you. Once security checks and any other necessary verifications are done, we process withdrawals. It takes different amounts of time depending on the method you use and the bank you work with. For example, e-wallets usually work faster than cards and bank transfers. We may first return winnings to the method of deposit and then send the rest of the money using a valid method.
On the bonus page and in the offer rules, you can find the bonus terms. Standard terms and conditions include a wagering requirement that must be met before bonus funds can be withdrawn, a maximum bet that can be made while a bonus is active, and game weighting, which means that some games count less toward wagering than others. The bonus and any winnings from it may be taken away if you bet too much or play games that aren't permissible. Make sure you read the offer's rules before you claim your prize to keep your eligible winnings.
To keep players safe, follow the law, and stop fraud, we check all accounts. Someone might ask for ID or a passport as proof of who you are, an utility bill or bank statement as proof of where you live, and proof of how you pay, like a picture of your card with the middle numbers hidden or a screenshot of your e-wallet account. To speed up the approval process, make sure that the information in the files you upload matches what you put in your account, and make sure that the files are clear and complete.
Follow the rules in Canada if you are over 18 years old. It is up to you to make sure that online gambling is legal where you are; we may not let people from certain places access.
The same level of security is available on both desktop and mobile devices through your browser. A strong, unique password, turning on any security features that are available, and not using shared devices are all ways to keep your account safe. It's important to change your password right away and get in touch with support to make sure no one else can get into your account and look over what's been going on.
Bonus
for first deposit
1000C$ + 250 FS
