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Fortune Rewards Awareness.
It explains what information is gathered about you when you sign up, play, and verify your account, and how it is used to keep the service safe and legal. This includes when you deposit or withdraw C$. Your information may be used to verify your identity, stop fraud, handle payments, and promote responsible gaming. As a Canadian player, you have the right to see, change, or delete your information. It also says how data can be shared with licensed partners and regulators in Canada.
Videoslots needs to collect some personal and technical information from you in order to create and protect your casino account, make sure games run smoothly, and make sure that only players who are eligible for bonuses get them.
For all supported markets, including Canada, where specific compliance checks may apply, this helps stop fraud, protects players, and keeps the game fair. You are only asked for the information that is clearly needed to properly register you, handle deposits and withdrawals, customize your account settings, and make sure you meet the requirements for promotions. The same information also backs up controls for responsible gambling, so your profile's limits and bans work right.
Your name, date of birth, contact information, and sometimes Canadian are needed to set up your account and match your identity when you play, register, and enter promotions.
You can only have one account at a time with these details. They also stop people from registering more than once, and they protect your access if you change devices or need to recover your account.
Information about your device, browser, IP address, time stamps, and session logs are some of the technical data that affects how games and platforms work. This helps Videoslots make sure games load correctly, keep connections stable, spot strange behavior, and settle disputes by looking at accurate play history when needed.
Payments and transaction safety include getting information about payments and transaction records so that deposits of C$20 or withdrawals of C$500 can be processed. This information is used to make sure that payment methods belong to the account holder, stop chargebacks, and meet rules against fraud and money laundering.
Bonus eligibility and fair use depend on a lot of things, like account information and how you use it. Videoslots uses this information to make sure you are of legal age, live in the right country, and have the right account status for a promotion in Canada. They also use it to make sure bonus rules are followed correctly, like when you get a welcome offer of up to C$200 or free spins after making a minimum deposit of C$10. They also use it to stop bonus abuse, like having multiple accounts, working together to get promotions, or using automated play to get rewards. Finally, they keep track of your wagering progress and make sure rewards are given out on time.
This helps with support and problem resolution. If something goes wrong, these records help fix it quickly, make sure what happened during a session is correct, and keep both the player and the casino safe from false claims.
VideoSlots Casino may ask you to fill out registration information and pass Know Your Customer (KYC) checks. These checks include identity verification, age control, and proof of where the money comes from. This is to keep your account safe and in line with the law. Your identity, age, and the legitimacy of payments to and from your account are all checked to make sure you are who you say you are.
When you sign up, before you withdraw, or whenever your account activity calls for more checks, KYC can be asked for. Withdrawals over 500 C$ may be held up until verification is complete. Deposit limits like 1000 C$ in a short amount of time can also lead to more thorough verification.
Identity verification makes sure that the account is yours. If needed, you may be asked to show an extra piece of ID with your full name and date of birth, along with a clear copy or photo of an approved ID. If you access the service from Canada or are Canadian, the types of documents that are accepted and the steps for validation may be different because of local data and rule needs.
With age control, people can only gamble legally if they are old enough. If automated checks aren't enough, we may ask for proof of your date of birth. If we can't confirm your age, you might not be able to make deposits or play until the verification process is over.
It's possible that source of funds (SoF) and source of wealth checks will be needed to make sure that the money you use for gambling is legal and yours. A higher deposit, a large withdrawal, or a pattern that doesn't seem right can cause these checks to be done. For instance, a request to withdraw C$2,000 or multiple deposits totalling C$3,000 may need proof before the money can be released.
People often ask for recent bank statements, payment account statements, salary slips, proof of business income, or proof of where larger amounts of money came from, like inheritance, savings, or the sale of property. Usually, documents should have your name on them, the dates that are important, and the amounts of money that are coming in and going out of the account. If the name, date of birth, and address on your documents match the ones on your registration, everything should be correct. Choose images that are clear and complete, with all of their corners visible and text that can be read. Also, make sure that no important parts of the image have been cropped. Show proof of payment when asked. For example, if you deposited C$200 using a certain method, we may ask for proof that you own that payment instrument or account.
If verification isn't complete or certain documents are missing, we may limit what can be done with the account. For example, we may put limits on deposits, stop withdrawals, or stop play until the requested checks are completed successfully.
The Videoslots Casino uses multiple layers of security to keep your personal information and game play safe. These layers include password rules, two-factor authentication (2FA), and session controls. There are controls that help keep people from getting in without permission, a password requirement, and optional and risk-based verification steps. These steps are meant to stop people from taking over your account, keep your balance and withdrawals safe, and make sure that only you can change private settings like your contact information or the way you want to be paid.
Make a tough password that is unique. You should only use this password once on this site and app. Make a new password right away before you log in again if you think your old one has been seen by someone else. It is suggested that you use a long password with a mix of capital and lowercase letters, numbers, and at least one special character it is hard to guess. Do not use personal information like your name, date of birth, or patterns that people can guess. Do not share your password with anyone, not even family or friends. If you forget your password, follow the official steps to reset it. Use at least 12 characters and a mix of letters, numbers, and special characters. Do not use dictionary words or common replacements.
For your safety, reset codes or links are only good for a certain amount of time and may need to be checked again before they work again.
When 2FA is available, it adds a second step to make sure it is really you. You may be asked for a one-time code after entering your password. This code can be sent to you through a trusted channel or generated in an authenticator app. Even if a password is stolen, this makes it much less likely that someone will get in without permission. If you do something sensitive, like change your password, email address, or phone number, or start a withdrawal 500 C$, we may ask for extra confirmation or run step-up checks based on risk signals.
So that your account stays safe, sessions may end when you don't use them for a while, and you may be logged out automatically, especially if you are using a shared or public device. We also keep an eye out for strange login patterns, like trying to log in more than once and failing, or if your device or location changes without warning. If we see these, we can temporarily deny you access until you can prove who you are. Logging out automatically when not in use to protect devices left unattended and limiting the number of failed login attempts to stop brute-force attacks. Checking the device and session to find strange access patterns.
Your best practices. Always log out of a shared device after playing, keep your email account safe (because resets are often done there), and contact support right away if you see logins or changes you didn't make or that you didn't make.
Cards, e-wallets, bank transfers, and data storage are all ways to pay and keep your information safe. When you deposit or withdraw money, we only use the information we need to complete the transaction and protect your account. Payment information is kept private by using secure connections and limited access to keep private information from getting into the wrong hands. What you need to pay for things depends on the method you choose. As much as possible, we only collect what we need to and only store it for as long as is required by law and for security reasons. Only employees who need it to help with payments, stop fraud, or make sure they are following the rules can access it.
When you use a credit or debit card to pay, you usually need to enter your card number, expiration date, and security code. As a safety measure and to follow the rules, we might store a tokenized reference to your card instead of the full card information. We might also keep the last few numbers for assistance and identification reasons. If you deposit C$10 or more, automated checks may be done to protect you from unauthorized use. Usually, e-wallets only share a few pieces of information about you, like your wallet account ID or email address, and transaction references. Your wallet's password is not sent to us. Please make sure that the wallet you want to use is yours and matches the information in your casino account in order to withdraw C$20 or more.
Names, bank account numbers, and references to bank transactions are often included in bank transfers. Since banks may include extra information about the payer or payee in transfer messages, we only store what is needed to match up transfers and deal with chargebacks or disputes, especially for amounts over C$200.
To keep payment processing clear, here is how the data usually flows:
| Payment method | What we usually get | What we usually store |
|---|---|---|
| Card | Card input data and transaction confirmation | Token/transaction ID, last digits, timestamps, amount (e.g., C$50) |
| E-Wallet | Wallet identifier and payment confirmation | Wallet ID/email reference, transaction ID, timestamps, amount (e.g., C$25) |
| Bank transfer | Account identifiers and bank reference details | Bank reference, account identifier (if applicable), timestamps, amount (e.g., C$100) |
Withdrawals and matching rules are meant to keep your funds and privacy safe. Usually, you have to send the money back using the same method of payment you used to deposit, or a method that is clearly linked to you. This lowers the chance of third-party payouts and keeps people from abusing the system.
Tough access controls and auditing are used to store and keep data. Records of payments may need to be kept to meet legal requirements, stop fraud, and meet accounting standards. For a short time after a payment method is no longer used, transaction logs and references may still be kept to handle disputes, chargebacks, and compliance audits for transactions like C$100 deposits or C$500 withdrawals.
Few people can see records about payments; only authorized teams can do so. Secure transmission—encrypted connections are used to send payment information. Minimization means that we only keep the information that we need to process your request and follow the law. Monitoring—transactions are watched to find fraud and keep account holders safe. In order to keep a consistent transaction history and meet reporting requirements, we may keep historical payment references if you change or update your payment method. When available, you can choose alternatives that share less private information, like e-wallets, but still let you make deposits of up to C$10 and quickly withdraw funds of up to C$50.
Approval of Payouts, Document Requests, and Processing Time To protect players and keep payouts safe, withdrawals are checked for fraud both automatically and by hand before they are approved. This check helps make sure that the payment request is real and that the account activity is consistent with safe, normal use. For extra checks, especially if account information has changed, a new payment method is used, or a large cashout is requested, some withdrawals may be held up. If you want to withdraw C$500, for example, you might need more confirmation than if you want to withdraw a smaller amount.
Payout approval and fraud screening: When you request a withdrawal, the casino checks basic things like your login security signals, the ownership of your payment method, and that the information in your account matches the information at the payout destination. If the system notices a problem, the payout can be delayed until the details are confirmed.
People often get caught when they try to log in more than once and fail, use a payment method that doesn't belong to their account, switch where their withdrawals are going right before they cash out, or play and make transactions in strange ways. With these checks, you can't get in without permission, get a chargeback, or get paid by a third party.
You may be asked to show proof of your identity, age, and ownership of the withdrawal method. Most likely, this is when you request a larger amount, like withdraw 1000 C$, make your first withdrawal, or change important account information. If asked, giving files that are easy to read can help keep things moving along faster.
After a withdrawal is approved, the time it takes to process depends on the payment method chosen and whether any extra checks need to be done. Payouts can take longer if documents are still being processed, files aren't clear, or more confirmation is needed after a risk flag. Simple requests are usually handled faster.
To avoid delays, make sure your profile information stays the same, send withdrawals to a payment method that is registered in your name, and don't make any changes right before you cash out. You may also be asked to confirm security information before the payout is sent if you are traveling or playing from a new place in Canada.
When you choose to receive bonuses, promotions, or VIP communications, we use certain account and gameplay data to figure out if you are eligible, keep track of your wagering progress, and make sure you get your rewards. This processing helps make sure that a bonus like up to C$200 is given out correctly and that any requirements are met the same way in all games that are eligible.
We also use information about promotions to make offers more relevant to how you play and what you like. You might see promotions and reminders before an offer ends that are more in line with the way you usually claim smaller reloads, like deposit C$20, instead of bigger packages. We keep track of and figure out important metrics about bonuses, like the amount of the bonus, the minimum deposit (for example, C$50), the target for meeting the wagering requirements, your current contribution, and the status of completion.
For each bonus, we write down the games that are eligible, the highest bet that can be made during wagering, and the time frames for using the bonus. Some deals are limited based on things like the age of the account, whether it is opted in, the history of bonuses, or the location settings. If we need to, we may use the country setting in your account to make sure an offer is valid in Canada and to stop showing you promotions that are illegal to give to you.
Rewards and VIP levels. Depending on your VIP level, we may use your gameplay history, net results, and engagement signals, along with your loyalty points, to figure out your tier, unlock benefits, and give you personalized perks. This can include invites to events, bigger bonus offers, or cash-back deals that are tied to clear goals, like C$100 in qualifying play. Once you've told us how you'd like to be marketed to, we use your history of bonus use, preferred game types, interactions with devices and channels, and communication engagement (like opens and clicks) to decide which promotions to send you and when. This keeps you from getting messages that aren't relevant and helps with timing, like sending a reminder when you are almost done with a betting goal. The types of information we usually look at are history of deposits and withdrawals, bonus claims, wagering progress, game category preferences, loyalty points, and conversation interactions.
There are some things we don't do: to get regular promotions, we don't ask for sensitive personal information that isn't needed to run the offer and meet compliance requirements. You are in charge: you can change your marketing preferences to get fewer or no personalized promotional messages. You will still get important account and transactional messages, though.
Promoting safety and preventing fraud. Abuse like multiple accounts, strange betting patterns, or coordinated claims meant to get around limits is also watched when it comes to bonus activity. To protect players and the fairness of offers like the bonus up to C$200, this could mean comparing device and session indicators, payment behavior, and bonus redemption patterns.
Needs for retention and audit. We keep track of promotional grants, wagering calculations, and reward distributions for as long as it takes to settle disputes, handle chargebacks, and meet auditing or regulatory requirements. This makes sure that we can explain how a bonus was given, why it was changed, or why it was lost according to the rules that were made public.
When you choose Self Exclusion or set Responsible Gambling limits, Videoslots treats those actions as safety-critical account settings. In order to help keep you from playing outside the limits you set, we keep track of the parameters you chose, as well as the time and way they were changed.
These controls are made to always work, no matter what device or session you're on. Your settings are kept safely, followed automatically, and are only used for risk monitoring, responsible gambling, and following the rules. They are not used for marketing.
To make sure you stick to your choices, we keep track of the limits and self-exclusion measures you use, along with audit data to back them up. There may be limits on how much you can deposit (for example, C$100), how much you can lose (for example, C$200), how many times you can bet (for example, C$500), and if you have them, session or time-out controls. We also keep track of operational information, like the start time, any cooling-off periods, and whether a change is an increase or a decrease.
As needed for compliance, we may keep proof that the settings were accepted, such as confirmations that can be seen in the account area. The type of limit and amount chosen (for example, depositing C$100 per day); the duration or period chosen (daily, weekly, monthly, or fixed-term exclusion); the activation and expiration timestamps and any reactivation conditions; device, browser, and IP logs related to the change (to protect against unauthorized access); and notes or flags used by our compliance and player safety teams. If your account is restricted because of self-exclusion, you won't be able to make deposits or play games.
While the restriction is in place, no one should be able to deposit, not even C$10. Usually, lower limits and measures to keep people out are put into effect right away. So the setting can't be raised without thinking, increases to limits may be delayed and don't happen until after a "cooling-off" period. You will be charged and saved the exact time that is shown in your account confirmation.
Sharing data and doing checks: If the rules in Canada allow it, we may compare the exclusion status with self-exclusion schemes or responsible gambling registers. Only the information needed to confirm and enforce your status is sent. This may include your name, date of birth, and Canadian if required by law.
Access and retention: Records related to limits and Self Exclusion may be kept longer than usual account settings to follow the law and provide proof of enforcement. Inside your account, you can see what limits are currently in effect, and you can ask us for information about what we hold, but we may need to confirm your identity and follow any legal requirements.
Tracking your device, app permissions, and location data are some of the privacy settings that affect how you use Videoslots on your phone or tablet. These settings are set by your operating system and the apps or websites you access. In order to keep the service safe, process payments, and meet regulatory requirements, we only collect mobile data that is necessary. You can easily limit access to information that isn't needed.
How your device shares identifiers and location signals can also affect your privacy on your phone. Certain app permissions are needed for the product to work properly and to keep your account safe. These permissions include Location Signals and Device Identifiers. Allowing some permissions is necessary for safety and legal reasons, but not wanting to allow others won't stop you from playing normally. Camera—used if you want to scan documents to prove who you are or take pictures to prove something. If your device lets you, you can upload files by hand instead of using the camera. Attach documents (like proof of address) or save receipts and screens by using photos, media, and files. Usually, you can only access what you choose. Notifications: These are used to send service messages like "remember to be responsible while gaming" or "login alerts." To turn off marketing alerts, most devices have settings that you can access. Face ID or fingerprints are biometrics and are only used if you have biometric login enabled on your device. The app uses a system feature to make sure it is really you as your biometric data stays on your device.
Connectivity and the network are used to notice when a connection changes, cut down on failed transactions, and keep sessions stable while playing. GPS-based precise location (if you allow it) and IP address or network routing-based approximate location are the two types of location data that can be used. As long as you are in a valid country, location signals let the service know that you are accessing it legally. They also help stop account takeover attempts and suspicious logins, and they help with fraud checks for deposits and withdrawals, like when you ask for a C$500 payout. If you say you're not where you say you are exactly, we may still use your IP address to get a rough idea of where you are to follow the law and keep you safe.
When location can't be confirmed, some actions, like withdrawals or account changes, might be limited until location can be confirmed. We can find your device and keep your account safe with device tracking and identifiers. This could include the device ID, the model of the device, the version of the operating system and app, the language settings, the time zone, and, if allowed, identifiers used to track advertising. We use these signals to find out about strange changes to devices and possible fraud, stop people from abusing payments and bonuses, fix crashes and other performance problems, and take security steps like step-up verification after risk events. Many of these settings can be changed at any time in your device's privacy settings. For example, you can stop the app from pinpointing your exact location (and only keep an approximation if your OS allows it), reset or limit your advertising identifier and stop ads from following you, turn off notifications or customize which ones you get, and review and remove camera or photo access if you no longer want to use in-app writing.
When identity or payment checks are needed, we may ask for more proof, even if you give us permission to do so. In case account information or device signals change, this helps keep accounts safe and makes sure withdrawals go to the right person.
We only get the information we need to handle payments, stop fraud, and follow the rules set by regulators. We don't store full credit card numbers on our servers; all payment information is sent through secure, encrypted connections and payment partners we know and trust. In order to stop third-party cashouts, we may ask for proof that you own the payment method and your identity when you request a withdrawal. When you pay for things, use an email address that you control, make sure your phone number is up to date, and don't use a shared device.
A government-issued photo ID, proof of address (like a utility bill or bank statement), and proof of ownership for the deposit method (like a picture of your card with the middle numbers covered or a screenshot of your e-wallet showing your name) may be asked for before your first withdrawal or if your account activity triggers checks. The documents are only used for compliance, identity checks, and fighting fraud. They are then stored safely and only certain people can access them. Make sure your name and address match your account, send clear color pictures, and ask for withdrawals to a payment method in your own name to speed up the process.
To make sure that bonus terms are followed correctly and to spot fraud like multiple accounts, data on bonus activation, wagering progress, game history, and transaction logs is kept. To find linked accounts and keep the bonus budget safe for real players, we may use data about your device and connection. When you set limits on your account, like a cooling-off period, a maximum deposit, a maximum loss, a maximum session length, or a maximum deposit, these limits are stored as account controls and are automatically applied. If you need to make changes, you can use the tools for responsible gaming in your profile or use your registered email to get in touch with support.
Availability is based on local rules; we will only accept players from regions that are allowed, and we may block access if the law requires it. The security measures are the same on all devices, so you can play on your phone through your browser or an app-ready site. Use a strong, unique password, turn on two-step verification if it's available, and never give out your login information to anyone else. We may temporarily stop withdrawals to protect your C$ if we notice strange login or payment behavior. We may also ask for a quick security check through KYC or account confirmation.
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